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IT & ICT Systems

IT & ICT Systems

CISI Kenya is a leading provider of IT and ICT Systems solutions from ERP systems, Customer Relationship Systems, Operating systems, Corporate Email Systems as well as custom end to end intergrated systems.

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CISI Kenya IT and ICT Systems SolutionsCISI Kenya offers highly available, secure, open and scalable ICT solutions to ensure efficient and effective business operations. Our solutions are not limited to the following areas consulting, development, integration, support, datacenter operation, cloud technologies, virtualization, LAN/MAN/WAN networks, contact centers and collaboration tools.

Some of the solutions include:

ERP Solutions

Enterprise resource planning (ERP) is business process management software that allows an organization to integrated systems to manage the business and automate many back office functions related to technology, services, accounts, procurement and human resources etc.

Some of the solutions we implement include:

  • Microsoft Dynamics NAV an enterprise resource planning (ERP) software suite for mid-sized organizations. The system offers specialized functionality for manufacturing, distribution, government, retail, and other industries.
  • Odoo Open ERP is an open source Enterprise Resource Planning (ERP) system that offers a suite of business applications including Sales, CRM, Project management, Warehouse management, Manufacturing, Financial management, and Human Resources just to name a few. It also has over a thousand custom add-on modules.

CRM Systems

Customer relationship management (CRM) systems are used to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. The interactions could include website, face to face meetings, telephone, live chat, direct mail, marketing materials and social media.

Some of the solutions we implement include:

  • Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft that focuses mainly on Sales, Marketing, and Service (help desk) sectors of the business.
  • Vtiger CRM is an open source CRM application that that helps businesses increase sales wins, expand marketing reach, and improve customer service.

Business Intelligence Tools

Business Intelligence Tools are software applications used to analyze an organization's raw data to aid in decision making. It involves data mining, online analytical processing, querying, statistics, predictive analytics, data and text mining, forecasting, optimization and reporting.

CISI Kenya delivers easy-to-use and efficient integrated Business Intelligence tools, consisting of hardware and special software, enabling businesses have a complete business data analysis and decision support capabilities.

Cloud Services

Cloud Computing Services means storing and accessing data and programs over the Internet instead of your computer's hard drive. It consist the delivery of hosted services over the internet.

CISI Kenya helps companies become digital by using the cloud as part of a foundation to derive new insights, unlock new opportunities and build new models for creating richer, more meaningful customer experiences.

Some of the solutions we implement include:

  • Cloud Strategy and Consulting: CISI Kenya guides companies in identifying business needs and IT drivers for cloud strategies, by defining a cloud roadmap and selecting the right cloud platform.
  • Cloud Application Services: CISI Kenya helps businesses to transform their applications by hosting, extending or building them on IaaS or PaaS cloud platforms.
  • Cloud Management Services: CISI Kenya helps businesses discover the most efficient ways to provision and manage cloud resources effectively and efficiently.
  • Cloud Infrastructure Services: CISI Kenya helps businesses to plan, build and manage a cloud infrastructure using their choice of innovative cloud services.
  • Cloud Software Services: CISI Kenya can help you leverage process‑led functional solutions delivered via SaaS models

Email Systems

CISI Kenya implements custom email solutions to enable businesses communicate effectively.

Some of the solutions we implement include:

  • Microsoft Exchange Server is a mail server and calendaring server developed by Microsoft. It runs exclusively on Windows Server operating systems. Microsoft Exchange Server business email helps increase user productivity while protecting your organization's data.
  • Zimbra is a leading open source email, calendar, address book, tasks and collaboration solution.
  • Hosted email systems on the cloud publicly hosted or privately hosted.

Software Development

Our Consultants are highly qualified for software solutions development. We focus on web solutions and enterprise systems development. We deploy the latest approach, methods and tools for analysis, design and development.

Even while developing the most complex interfaces we apply the latest UI and UX trends to ensure we deliver a product that meets the business needs.

System Integration

Let your systems communicate using the up-to-date technology. We implement integration platforms, develop our own API, REST, web service interfaces, we implement technologies for electronic communication protection.

Some of the services we provide include:

  • Design and implementation of integration platforms on SOA architecture principles
  • Design and development of integration interfaces
  • BPEL processes modeling and implementation
  • Integration of the most widely used software platforms
  • Communication standardization among integrated systems
  • Message queuing systems implementation
  • Consultation services in the area of integration systems

Business Process Automation Solutions

Business Process Automation is the strategy a business uses to automate its processes and tasks in order to contain costs. This is done by integrating applications, restructuring labor resources and using software applications throughout the organization.

Some of the benefits include:

  • Streamline communication in your business process.
  • Enforce accountability.
  • Minimize costs due to manual errors and inefficiency.
  • Develop an insight into the evolution and repercussions of your business process.
  • Establish a clear approval hierarchy.

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